What is a trading VPS, and what would I use it for?
It is a Windows computer that lives in a data centre and stays on and online 24 hours a day. You install your trading platform on it and open it from your PC, Mac or phone over Remote Desktop. Traders use it to keep Expert Advisors, signals and trade copiers running without interruption, even when their own computer is off.
Should I choose the Forex VPS or the NinjaTrader VPS?
They run on the same machines. The Forex VPS starts smaller and is sized in MetaTrader terminals; the NinjaTrader VPS starts at 3 vCores and 6 GB of RAM because futures platforms are heavier, and every plan includes daily backup and 24/7 support. If you run NinjaTrader, ATAS or Quantower, start there.
How do I connect from a PC, a Mac or a phone?
Over Remote Desktop. On Windows the app is already there (Remote Desktop Connection). On Mac, iPhone, iPad and Android you download Microsoft’s free app, now called Windows App. What you see is an ordinary Windows desktop, and you use it like your own PC.
Can I install my own EAs, indicators and other programs?
Yes. It works like any Windows PC: download the installer in the browser and run it. You have administrator access, so any EA, platform or broker is fine. For the best performance we suggest keeping the server for trading only.
Are the prices final? Is VAT included?
Yes. Every price on this site is in euro and already includes VAT: what you see on the plan card is what you pay each month. On the order page the plans are listed by size (Cheap, S, M, L, XL, XXL) and the fee is shown before VAT, but the total is the one you see here.
How can I pay? Is there a free trial or a money-back guarantee?
You pay month by month by PayPal, either with automatic renewal or manually, through the link you are emailed each month; through PayPal you can also pay by card, without opening an account. If you would rather pay by bank transfer, ask support. There is no setup fee. There is no free trial and no money-back guarantee, which is exactly why the plans are monthly with no contract: start on the smallest one and cancel whenever you like. A PayPal subscription is cancelled from your own PayPal account. Your statutory rights as a consumer are set out in our Terms and conditions.
How do I reach support, and how fast do you reply?
Open a ticket with the contact form or email us. We reply in English or Italian within 2 working hours Monday to Friday (9:30–19:00, Italian time) and within 10 hours at night and at weekends. From the Basic plan up, support is available 24 hours a day, every day.
Where are your data centres?
In Europe, on two separate sites with redundant power and networking. There is more on the Data centres page.